CV Optical respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or using our optical services.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
Information We Collect
When you use the CV Optical website, we may collect information that you voluntarily provide, including your name, email address, phone number, billing address, shipping address, order information, and other information necessary to process or support your order.
If you order prescription lenses or other prescription eyewear products, you may also provide prescription information, measurements, frame information, or other optical information needed to complete your order.
Prescription and Optical Information
Prescription and optical information that you provide is used to evaluate, process, manufacture, fulfill, or support your eyewear order.
Please only submit prescription or optical information that is necessary for the product or service you are requesting.
How We Use Your Information
We may use the information you provide to process orders, communicate with you about your order, provide customer service, arrange shipping and delivery, process returns or remakes, respond to questions, and operate or improve our website and services.
We may also use your contact information to send transactional communications related to purchases, payments, shipping, order status, customer-service requests, or other services you requested.
Payment Information
Payments made through the CV Optical website may be processed by third-party payment service providers.
CV Optical does not necessarily receive or store your complete payment-card information. Payment information may be handled directly by the payment provider used during checkout.
Shipping and Order Fulfillment
We may share information necessary to fulfill your order with shipping carriers, service providers, laboratories, or other parties involved in processing, producing, or delivering your order.
Only information reasonably necessary to provide the requested service or complete the order is shared for these purposes.
Website Usage Information
Our website may automatically collect certain technical information, such as browser type, device information, IP address, pages visited, referring pages, and general website usage information.
This information may be used to maintain website security, understand website performance, improve the customer experience, and measure website traffic.
Cookies and Similar Technologies
The CV Optical website may use cookies and similar technologies to support website functionality, maintain shopping-cart or checkout functions, remember user preferences, measure website usage, and improve website performance.
Your browser may allow you to block or delete cookies. Certain website features may not function correctly if required cookies are disabled.
Third-Party Services
CV Optical may use third-party services to operate portions of the website or business, including website hosting, ecommerce services, payment processing, analytics, communications, shipping, and order fulfillment.
These third parties may receive information necessary to perform the services they provide.
Third-party services may maintain their own privacy policies and practices.
Google and Advertising Services
CV Optical may use Google services or other advertising and analytics platforms to measure website traffic, understand how visitors use the website, display product information, or support online advertising.
These services may use cookies, device information, or similar technologies according to their own privacy policies.
How We Protect Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.
How Long We Keep Information
We may retain order, transaction, customer-service, prescription, and related information for as long as reasonably necessary to operate our business, complete transactions, provide customer support, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Sharing of Personal Information
CV Optical does not sell personal information simply for the purpose of allowing unrelated third parties to contact customers.
Information may be shared with service providers or other parties when reasonably necessary to operate the website, process an order, provide requested services, comply with applicable law, protect our rights, or prevent fraud and misuse.
Your Privacy Choices
You may contact CV Optical if you have questions about personal information you previously provided or if you would like to request an update or correction to your information.
Certain information may need to be retained when required for legitimate business, transaction, recordkeeping, security, or legal purposes.
Children’s Privacy
The CV Optical website is not intended to knowingly collect personal information directly from children without appropriate involvement from a parent or legal guardian when required.
Links to Other Websites
Our website may contain links to third-party websites. CV Optical is not responsible for the privacy practices or content of websites operated by other organizations.
Changes to This Privacy Policy
CV Optical may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services, or applicable requirements.
Any updated policy will be posted on this page.
Contact CV Optical
If you have questions about this Privacy Policy or how CV Optical handles information, please contact us.
Clear Vision Optical / CV Optical
2186 Geary Blvd, Unit 102
San Francisco, CA 94115
Phone: (415) 921-3222
You may also contact us through our
Contact page.
Last updated: October 2026.
