CV Optical provides shipping for online prescription lens orders. This page explains how shipping works, including sending your existing frames to us, order processing, return delivery, tracking, and possible shipping delays.
How Shipping Works
Many CV Optical online orders involve replacing the prescription lenses in frames you already own. For these orders, your frames must be received before the prescription lenses can be completed.
After placing your order, follow the instructions provided for sending your frames to CV Optical. Please package your glasses carefully and securely before shipping them.
Once your frames and all required prescription information are received, your order can proceed to lens processing.
After your prescription lenses are completed and installed, your glasses will be prepared for shipment back to the delivery address associated with your order.
Sending Your Frames to CV Optical
If your order requires new prescription lenses to be installed in your existing frames, please send your frames according to the instructions associated with your order.
We recommend placing your glasses in a protective eyeglass case whenever possible and using a sturdy shipping box or protective mailer with sufficient packing material.
Please keep any tracking information for the package you send until your frames have been received.
Estimated Processing and Shipping Time
Most prescription lens orders are processed within 3–7 business days after we receive your frames and all required prescription information.
After your completed glasses are shipped, delivery typically takes an additional 2–5 business days depending on the destination and carrier service.
These timeframes are estimates and are not guaranteed. Specialty lenses, complex prescriptions, frame compatibility issues, holidays, carrier delays, or missing order information may require additional time.
Prescription Information
CV Optical must receive the prescription information and any other information required for the lens product you ordered before the order can be completed.
If required information is missing or incomplete, we may need to contact you before processing can continue. This may delay completion of the order.
Order Processing
Prescription lenses are made according to the prescription information and lens options selected with your order.
For orders involving your own frames, processing generally begins after your frames and all required prescription information have been received.
Processing time may vary depending on the prescription, lens type, selected options, frame compatibility, and other order requirements.
Shipping Costs
Any shipping charges that apply to your order will be displayed during the ordering or checkout process or otherwise communicated before shipment.
Shipping charges may vary depending on the order, shipping method, destination, and other applicable shipping requirements.
The shipping amount shown during checkout is the amount applicable to that order unless otherwise communicated before shipment.
Delivery Time
Total order time may include both prescription lens processing time and shipping transit time.
Delivery time can vary depending on the selected lens product, prescription requirements, frame receipt, shipping destination, carrier service, and other factors.
Any delivery estimate provided by a shipping carrier is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
Tracking Information
When tracking information is available for an outgoing shipment, it may be provided using the email address or other contact information associated with your order.
Once a package has been transferred to the shipping carrier, tracking updates and delivery estimates are provided by the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping address carefully before completing checkout.
If you notice an error in your shipping address, contact CV Optical as soon as possible. We may not be able to change the shipping address after the order has been transferred to the carrier.
Carrier Delays
Shipping and delivery may occasionally be affected by weather, carrier delays, holidays, address problems, transportation disruptions, or other circumstances outside the control of CV Optical.
Prescription lens processing time and shipping transit time are separate parts of the total order timeline.
Lost, Delayed, or Damaged Shipments
If a shipment appears to be delayed, lost, or damaged during transit, please contact CV Optical so we can review the available tracking and order information.
Additional information may be required depending on the shipping carrier and the circumstances of the shipment.
Frame Condition and Compatibility
Customers who send existing frames for prescription lens replacement should understand that frames must be suitable for lens installation.
If we identify a condition or compatibility issue that may prevent the requested lens work from being completed, we may contact you before proceeding.
Order Changes
If you need to change information related to an order, contact CV Optical as soon as possible.
Because prescription lenses are custom products, changes may not be possible after lens processing has begun.
Questions About Shipping
If you have questions about sending your frames, shipping, delivery, tracking, or an existing order, please contact CV Optical.
Clear Vision Optical / CV Optical
2186 Geary Blvd, Unit 102
San Francisco, CA 94115
Phone: (415) 921-3222
You may also visit our Contact page for additional ways to reach us.
Online Prescription Lens Orders
Customers can shop for prescription lenses online through CV Optical, including Single Vision and Progressive lens options.
View Single Vision Lenses or Progressive Lenses to learn more about available online lens options.
Policy Updates
CV Optical may update this Shipping & Delivery policy from time to time to reflect changes in shipping methods, carrier services, business procedures, or website operations.
Last updated: October 2026.
